Browser Settings
To function properly, TELS® requires that you enable both cookies and JavaScript in your web browser. Enabling cookies allows our site to recognize you as you browse our site; if cookies are disabled, our website will lose track of you and you’ll encounter problems. JavaScript must be enabled in order for the pages of the site to function properly.
If you are experiencing problems signing in, we recommend that you check to make sure both cookies and JavaScript are enabled on your computer.
Get instructions on how to enable cookies
Get instructions on how to enable JavaScript.
Instructions to enable “JavaScript”
What type of browser are you using?
To determine the version of Internet Explorer on your computer:
- Click “Help” from the menu at the top of the screen
- Click “About” (a screen should appear giving you the version information)
Is your computer a PC or a Macintosh?
If your computer is a PC:
Please choose from the links below to find the specific instructions for your browser:
- Internet Explorer Versions 6.x – 11.x
- Latest Version of Google Chrome
- Latest Version of Mozilla Firefox
If your computer is a Macintosh:
Please choose from the links below to find the specific instructions for your browser:
JavaScript for Windows
Microsoft Internet Explorer Versions 6.x – 11.x
- Click Tools (Note: this may have the word “Tools” or be a gear icon)
- From the dropdown, select Internet Options
- Select the Security tab
- Pick the “Internet zone” icon
- Push the “Custom Level” button
- Scroll down the Settings list to the Scripting item (You may need to double-click on
icons to expand lists- Under the “Active scripting” item, choose the Enable radio button
- Push OK and Yes to confirm and close the Security Settings dialog box, then OK
again to close the Internet Options dialog box- Refresh the current page
Latest Version of Google Chrome
- Click the Chrome menu icon (looks like three horizontal bars stacked on top of
each other)- Select “Settings”
- Near the bottom of the page, click the blue “Show advanced settings” link
- In the JavaScript section, select “Allow all sites to run JavaScript (recommended)”
Latest Version of Mozilla Firefox
- Javascript is enabled by default on Mozilla Firefox.
JavaScript for Macintosh
Latest Version of Apple’s Safari Web Browser
- Click on “Safari” in the menu bar at the top of the screen
- From the dropdown, select “Preferences”
- Select the “Security” tab
- Check the “Enable JavaScript” box